1 Definitions

In these Terms of Service, the following terms have the meanings set out below:

• “Authorised Device” — any personal computer, tablet, mobile phone, media streaming device, smart television, or similar device authorised by Durioo to access the Service. For Android devices, this refers to Google-certified devices.
• “Content” — all media available on Durioo+, including animations, videos, audio, nasheeds, text, images, and other materials.
• “Durioo+ App” — the Durioo+ application available on iOS, Android, and TV platforms.
• “Durioo+ Website” — the official websites at duriooplus.com and join.duriooplus.com.
• “Durioo-Owned Content” — content produced and owned by Durioo, including original shows such as Little Ammar, Mina Mila, Abibi, Bubu Lala, Zehni, ILM, Durioo Showtime, and Sirah Nabawiyyah.
• “Third-Party Content” — content licensed from external content owners and made available on the platform.
• “Subscription Service” — the paid tier providing full, unlimited access to the Durioo+ content library.
• “Free Tier” — the no-charge, limited access service subject to daily viewing limits and advertisement display.
• “Payment Method” — any of the payment methods described in Clause 6.
• “Personal Data” — any personal information collected from you in connection with your use of the Service.

2 General & Free Tier

The Durioo+ Services are provided by Durioo Sdn. Bhd. under these Terms. By accessing the Services, you accept these Terms in full.

Durioo reserves the right, at its sole discretion, to:

• Provide certain Content at no cost under the Free Tier
• Adjust pricing structures for the Subscription Service
• Alter the availability or selection of Content
• Modify device compatibility and platform support
• Amend or introduce new subscription plans

Free Tier

Durioo+ offers a Free Tier subject to the following limitations:

• Access to a limited selection of Content only
• A daily streaming limit of up to 60 minutes
• Restriction to one Authorised Device and one concurrent stream
• Available via the Durioo+ Website and mobile app (Google Play / Apple App Store) only — not available on TV applications
• Advertisements may be displayed before, during, or after playback
• No access to VIP or paid features

Registration is not required to access the Free Tier. Registered Free Tier users may receive additional non-subscription features such as user profiles.

Device Support

The Service is accessible on:

• Web: Modern browsers on Windows, macOS, and Linux at duriooplus.com
• Mobile/Tablet: iOS and Android via the official Durioo+ App
• TV: Android TV, Apple TV, Roku, Chromecast, Mi Stick, Mi Box, Fire TV
• Smart TV Native Apps: LG TV (2020 and newer) and Samsung TV (2022–2025 models)

Durioo does not guarantee performance on devices not listed above. Users are responsible for verifying device compatibility before subscribing.

3 Intellectual Property

The Content on Durioo+ consists of two categories:

Durioo-Owned Content

Original productions including Little Ammar, Mina Mila, Abibi, Bubu Lala, Zehni, ILM, Durioo Showtime, and Sirah Nabawiyyah are produced and owned by Durioo Sdn. Bhd. and are protected by copyright and applicable intellectual property laws.

Third-Party Content

A portion of the Content is made available under licensing agreements with third-party content owners. Durioo does not own this intellectual property. Users must comply with any restrictions imposed by the original content owners.

Users are strictly prohibited from:

• Reproducing, distributing, modifying, or publicly displaying any Durioo-owned Content without prior written consent
• Copying, republishing, or commercially exploiting any Content on the platform
• Using any Content for commercial purposes including reselling or monetising access
• Recording, screen-capturing, or downloading Content except where explicitly permitted

Durioo reserves the right to take legal action against intellectual property infringement.

4 Registration & Account

By creating an account and using the Durioo+ Services, you agree to:

• Provide accurate, current, and complete information during registration
• Use a valid email address as your login credential
• Keep your account information up to date
• Keep your login credentials confidential and not share them outside your household
• Notify us promptly if you suspect unauthorised access to your account
• Comply with the terms of your chosen subscription plan

You must be 18 years of age or older to register for an account. By registering, you confirm that you meet this age requirement.

Durioo reserves the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or are used for purposes not permitted under this agreement.

5 Subscription & Billing

A valid paid subscription provides full, unlimited access to the Durioo+ content library across all supported Authorised Devices, with no daily viewing limits and no advertisements.

By subscribing, you authorise Durioo (or its payment processors) to charge your selected Payment Method on a recurring basis at the applicable subscription rate.

• Fees are charged in advance on the billing date shown in your subscription invoice
• Your billing cycle (monthly or annual) is determined at the time of subscription
• If a payment fails, your access to the Subscription Service may be suspended until payment is successfully processed
• Your Payment Method issuer may charge additional fees (e.g. foreign transaction fees) — you are responsible for verifying this
• All fees are non-refundable except as specified in Clause 7
• We do not provide refunds for partial subscription periods or unused portions

You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period. Your access continues until that date.

6 Payment Methods

Durioo+ accepts payment through the following methods depending on how you access the Service:

Stripe (Website)

Subscriptions purchased via join.duriooplus.com are processed by Stripe, Inc. Stripe handles all card data in accordance with PCI DSS. Your card details are not stored by Durioo.

Apple App Store

Subscriptions purchased through the iOS or iPadOS Durioo+ App are billed via Apple’s in-app purchase system, subject to Apple’s own terms and billing policies.

Google Play Store

Subscriptions purchased through the Android Durioo+ App are billed via Google Play Billing, subject to Google’s terms and billing policies.

Amazon Appstore

Subscriptions via the Amazon Appstore are billed through Amazon’s in-app purchasing system. Where Amazon’s native billing is unavailable, payment may be processed via Stripe.

7 Refund & Compensation Policy

Refunds are only granted in the following circumstances:

• Duplicate charges — where a user has been charged multiple times for the same subscription period, supported by valid proof of payment
• Service inaccessibility due to a verified Durioo technical error — where access is impossible on a supported Authorised Device due to a fault attributable to Durioo
• Incorrect charge amount — where an amount differing from the stated subscription fee has been charged, supported by proof of payment

In all other cases, Durioo reserves the right to assess refund requests on a case-by-case basis. Misunderstandings of promotional or marketing material do not constitute grounds for a refund.

Compensation for Extended Outages

If the Durioo+ app remains entirely inaccessible on a supported device for a continuous period exceeding 7 days due to a fault on Durioo’s part, users may be eligible for a subscription extension. Durioo will assess eligibility and determine the duration of any extension at its sole discretion.

8 User Conduct & Restrictions

By using Durioo+, you agree not to:

• Share login credentials outside your household
• Distribute, copy, record, or reproduce any Content without authorisation
• Use the Service for any unlawful purpose
• Use the Service for commercial purposes including reselling access or Content
• Attempt to circumvent any technical protection measures on the platform
• Use automated tools, bots, or scrapers to access the Service
• Upload or transmit any harmful, offensive, or unlawful material
• Impersonate another person or entity
• Interfere with or disrupt the Service or its associated servers and networks

Durioo reserves the right to suspend or terminate access for any user found to be in violation of these restrictions without notice or refund.

9 Data Privacy

Durioo is committed to protecting your privacy. We collect, store, and process your personal data only as necessary to provide the Durioo+ Services.

Your personal data will not be shared with third parties without your explicit consent, except as required by law or as described in our Privacy Policy.

By subscribing via Stripe, Apple, Google, or Amazon, you acknowledge that you are also subject to that provider’s privacy policy with respect to data they collect during payment processing. Durioo is not responsible for the data practices of those third parties.

You have the right to access, correct, or request deletion of your personal data at any time by contacting us at support@durioo.com.

Full details of our data practices are set out in our Privacy Policy.

10 Disclaimer of Warranties

The Durioo+ Services are provided on an “as is” and “as available” basis without warranties of any kind, either express or implied. Durioo does not warrant that:

• The Service will be uninterrupted, error-free, or completely secure
• Any content, information, or results obtained through the Service will be accurate or reliable
• Defects will be corrected

Durioo reserves the right to modify, suspend, or discontinue any part of the Service at any time without notice.

11 Limitation of Liability

To the maximum extent permitted by applicable law, Durioo Sdn. Bhd., its directors, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of (or inability to use) the Service.

In no event shall Durioo’s total aggregate liability to you exceed the amount you paid to Durioo in the 12 months immediately preceding the event giving rise to the claim.

Nothing in these Terms limits liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by applicable law.

12 Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Malaysia. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Malaysia, unless applicable law in your country of residence provides otherwise.

For users in the United Kingdom and European Union, nothing in these Terms affects your statutory rights under applicable consumer protection laws.

13 Changes to These Terms

We may update these Terms of Service from time to time. When we make material changes, we will update the version date at the top of this page and notify you via email or an in-app notice where appropriate.

Your continued use of the Durioo+ Service after the effective date of any updated Terms constitutes your acceptance of those updated Terms.

14 Contact Us

For questions about these Terms of Service, please contact us: